I called the restaurant, and they said the issue was in Both Squad's hands. We waited for another hour and go t no response. That seemed like the right thing to do, but it was just lip service. The driver was apologetic and said he would contact Bite Squad support immediately and would be back as quickly as he ca with an entirely new order. We ordered a meal, and less than half of the food arrived. Here is a picture of the receipt (attached). Here is the order number: Order Number: #******** I am absolutely furious, and I want action taken - I want this situation FIXED FOR GOOD. And I wouldn't even CARE, except that they are the delivery service for my favorite restaurant in the world, which now I can't get delivery from, ever. There are no positive results whatsoever. I have called them and emailed them repeatedly, trying to get them to stop these mistaken alerts and accept my card. The Bite Squad doesn't seem to care at all that they've wreaked havoc with my bank account, and have made it impossible for me to use their delivery service. Back in May, I filed a BBB complaint about this, and it STILL did not result in my account being fixed I figured that by now SURELY the issue wouldn't be happening, but NOPE - ONCE AGAIN, the website has booted my order, declared my credit card fraudulent, and I'm getting the robo calls accusing me of having stolen someone's card. I tried desperately to contact customer service to explain that, but starting at that moment, now any time I try to place an order, it automatically gets CANCELED, and I get a message that I am attempting CREDIT CARD FRAUD, and I then get a string of robot voicemail messages OVER and OVER alerting me that there is fraudulent action happening on my card. My card wasn't fraudulent at all there was absolutely nothing wrong with my credit card except the fact that I was updating its expiration date. In May of 2022, the Bite Squad's onine ordering system flagged the credit card I was using to pay for a delivery order as fraudulent. This business makes me absolutely LIVID, and I want some kind of reparation or assistance.
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